Support

Frequently Asked Questions

Everything you need to know about Wanderhold. Can’t find what you’re looking for? Email us and we’ll help.

General

General Questions

What is Wanderhold?

Wanderhold is a solo tabletop RPG engine powered by a complex series of oracle systems, with narrative stitched together by AI. It runs structured narrative campaigns across different settings and worlds (like sci-fi space opera, a gritty western, mysterious arctic horror, and the age of sail and exploration) with real dice mechanics, persistent campaign state, and no group required.

Updated April 2026
Do I need to know tabletop RPGs to play?

There is no prior experience required. The game will walk you through what you need to know while you play your first mission. The engine handles all rules. You will describe what your character does at the end of each scene by either selecting from three options or writing your own action and the scaffold framework of your story uses AI to generate scene outcomes.

Updated April 2026
What devices does Wanderhold run on?

Wanderhold runs in any modern web browser, on desktop and mobile. No app installation required. Safari on iOS, Chrome on Android, and all major desktop browsers are supported.

Updated April 2026
Account

Account & Billing

Is there a free tier?

Yes! The Wanderer tier is free forever: one active campaign, the full story engine, and all four worlds. No credit card required to start.

Updated April 2026
What happens to my campaigns if I cancel?

Your campaigns are preserved. If you downgrade from Saga to Wanderer with more than one campaign, you choose which stays active. The others are archived, not deleted, and can be restored instantly if you upgrade again.

Updated April 2026
Can I get a refund?

We offer a 7-day free trial on all paid plans. No charge until the trial ends. If you were charged and believe it was in error, contact us at support@playwanderhold.com within 30 days of the charge. We review refund requests case by case.

Updated April 2026
How do I delete my account and data?

Email privacy@playwanderhold.com with the subject line "Account Deletion Request" and we will delete your account and all associated data within 30 days. This action is irreversible.

Updated April 2026
Gameplay

Gameplay & Features

Does the AI remember previous sessions?

Yes! Wanderhold carries your full campaign state between sessions: completed missions, the state of your ship or surroundings, crew injuries, unresolved conflicts, and your character's choices. Each new scene is written with full knowledge of what came before.

Updated April 2026
What dice system does Wanderhold use?

Wanderhold uses a simplified version of a 2d20 dice system derived from different RPG mechanics. You roll two d20s against your character's stats. Your resource pool builds on successes and can be spent to create advantage; meanwhile risk rises on failures and drives story complications and challenges.

Updated April 2026
How long is a typical session?

A single scene takes roughly 2–5 minutes. A full mission (15 scenes) runs 30–45 minutes. You can pick up and play whenever, and stop between scenes. Your campaign saves automatically and picks up exactly where you left off.

Updated April 2026
Which worlds are available?

Four worlds are live: Stellar Odyssey (space opera), The Territories (frontier western), Erebus Station (arctic horror), and Wind & Plunder (age of pirates and sail). Each has its own oracle tables, structure, characters, designs, imagery, and narrative tone, but it all runs on the same engine.

Updated April 2026
Privacy

Privacy & Data

What data does Wanderhold collect?

We collect your email address (for account login), campaign state (to save your progress), and anonymized usage events (to improve the product). We also save various preferences you can choose to set within your profile. We do not sell your data. Full details are in our Privacy Policy.

Updated April 2026
Is my campaign data stored securely?

Campaign data is stored in a secure database with row-level security. Only your account can read your campaigns. We do not expose campaign content to third parties. Your story is yours.

Updated April 2026
Have a question?

Still need help?

Email us at support@playwanderhold.com and we’ll get back to you within one business day.